Shipping & Refund Policy

SHIPPING POLICY

FREE SHIPPING

Free shipping is valid on purchases over $100 on www.delasolhome.com. No code required. Valid on standard ground shipments within the continental United States. Not valid on international or expedited shipments.

We will ship your order within 3-4 business days via USPS. It takes about 3-4 days for US addresses.

For international shipments, please let us know and we will help you with the process. Please email us at info@delasolhome.com

 

ORDER TYPE & RATES

Continental U.S.: Rate calculated at checkout

International: Includes Alaska, Hawaii, Puerto Rico, Canada: Contact info@delasolhome.com for a custom quote.

 

REFUND POLICY

At de la Sol Home, we take pride in the craftsmanship and value of our products. We maintain a tradition of standing behind our highly curated selection. However, it’s important that our customers have final say on personal satisfaction. If you are not satisfied with your purchase, we will work to find you the perfect replacement or facilitate a return.

 

You can return your item within 7 days of receipt for a full refund. After 7 days, returns will be refunded in online store credit for the value of the merchandise. Unfortunately, we cannot accept items for return after 21 days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@delasolhome.com and send your item to:

480 LEFFERTS AVE SUITE 1F

BROOKLYN, NY 11225.

 

GIFT AND GIFT CERTIFICATES

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact Sole directly at sole@delasolhome.com.

 

SHIPPING

To return your product, you should mail your product to:

480 LEFFERTS AVE SUITE 1F

BROOKLYN, NY, 11225

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.